Reference

Your Rights and Our Obligations

We built Baji House around clear terms for Bangladesh account holders using bKash, Nagad and Rocket. This page explains what we handle, what you control, and how local law shapes access to our lobby.

Account ownership & verificationWallet payment rightsJurisdiction-dependent accessSupport escalation pathData request process
Baji House Your Rights and Our Obligations
POLICY CONTACT

Reach Us About Legal Matters

Questions about account rights, payment disputes or data requests go through dedicated channels. Our team handles verification queries, withdrawal holds and terms clarifications for Bangladesh account holders every day.

Live Chat Legal Line Open the lobby, tap the chat bubble, and select Legal or Account Rights from the topic menu. Our agents respond in minutes and escalate complex cases to compliance review.
Email Document Requests Send account-holder name, registered wallet number and your specific request to our support email. We reply within two business days with instructions or the requested information.
FAQ Legal Section Common questions about age verification, wallet payment rights, region eligibility and data access are answered below. Check there first to save time.
DATA & SECURITY

How We Handle Your Information

Every account at Baji House logs payment activity, device details and verification documents. We store this data to comply with anti-fraud rules, process your bKash, Nagad and Rocket transactions, and protect your balance. You control access and can request changes.

What We Collect

Registration collects your mobile number, chosen username and wallet details for bKash, Nagad or Rocket. Each deposit or withdrawal logs timestamp, amount and payment reference. We track login device type and IP to detect unauthorized access.

Retention & Deletion

Active accounts keep transaction records for three years to meet payment-provider audit requirements. Closed accounts are archived; you can request full deletion by contacting support with ID proof, subject to local record-keeping law.

Cookie & Tracking Use

Our site uses session cookies to keep you logged in and analytics cookies to measure page speed and game-load times. You can disable non-essential cookies in browser settings without losing core account functions.

Request Your Data

Email us from your registered contact with the subject Data Request and your account username. We send a CSV export of your transactions, login history and profile details within five business days.

Common Rights & Policy Questions

Access depends on local law and eligible regions. We do not provide legal advice; you must confirm your own eligibility before registering or funding your account via bKash, Nagad or Rocket.

You must meet the legal age requirement in your jurisdiction. We verify age through ID documents during withdrawal processing and will close accounts that fail this check.

Your account balance is your property. We hold it in trust and release it on request, subject to verification and anti-fraud checks required by payment providers.

Yes. Email support with your username and registered mobile number. We send a CSV file of deposits, withdrawals and game-round records within five business days.

Contact live chat or email with the subject Close Account. We process closure requests within 48 hours and send final balance to your registered bKash, Nagad or Rocket wallet.

Open a support ticket with your transaction reference. Our team reviews the verification step that caused the hold and either releases the payment or explains what additional document we need.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.